Effective Date: July 2026

At Luna & Loam, we work with trusted suppliers and logistics partners to deliver carefully curated interior materials worldwide.

Processing Time

Orders are processed after payment has been received and confirmed.

Processing times vary depending on the product and whether the item is made-to-order or in stock.

Lead Times

Lead times vary by product, destination and supplier.

Estimated lead times are provided on product pages or during checkout where applicable. These estimates are intended as a guide and are not guaranteed.

Shipping Coverage

We ship to most countries worldwide.

Certain locations may have shipping restrictions or require custom freight quotations due to local regulations or logistics limitations.

Shipping Costs

Shipping costs are calculated at checkout whenever available.

For oversized, fragile or bulk items, shipping charges may be quoted separately after your order is placed. We will always contact you for approval before proceeding.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes and customs clearance fees imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

Delivery

Once your order has been dispatched, tracking information will be provided whenever available.

Delivery times may vary depending on:

Destination country

Customs clearance

Freight carrier schedules

Weather conditions

Public holidays

Other circumstances beyond our control

Luna & Loam is not responsible for delays caused by third-party shipping providers or customs authorities.

Damaged or Lost Shipments

Please inspect your order upon delivery.

If your package arrives damaged or items are missing, contact us within 24 hours of receiving your order and include:

Your order number

Clear photographs of the packaging

Clear photographs of the affected products

Claims submitted after this period may not be eligible for replacement or compensation.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Additional shipping charges resulting from incorrect or incomplete addresses may be the responsibility of the customer.

Contact Us

If you have any questions regarding shipping, please contact us:

Luna & Loam
Email: lacasa@luna-loam.com